10 Active Learning Ideas That Involve Technology:

Collaborative Virtual Classrooms



Collaborative virtual classrooms make online learning more engaging. Aside from the usual audio-video conferencing and chat features, virtual classrooms also provide synchronous and asynchronous annotation, communication, and resource sharing for facilitators and participants. It’s a definite must-have for any eLearning platform!

Mind mapping / Brainstorming


These two are approaches that can also be classified under active learning methods. Mind mapping and brainstorming are stapled methodologies for any problem-solving activity. In these sessions, learners come up with ideas and post them on aboard. As a group, the students then select the best ones and use those to come up with a solution. For these methods, there are available apps that allow learners to use their devices and collaborate with others in coming up with a mind-map or idea tree.

Scavenger Hunts

Here are another fun and engaging activity that involves the use of the company knowledge base. Scavenger hunts start with a customer concern. The learner’s task is to use the system and find the appropriate resource to address the issue. Not only does it familiarize the learners with the system, but it also prepares them to handle real-life customer scenarios.


Role-Playing

Role-playing is also another effective approach founded on active learning methods. Role-playing simulates the real-life situation that requires problem-solving skills. More importantly, it is also a medium for gauging actual performance. Role-playing activities can include job simulations like customer interaction through the phones, email, chat, or in some cases, virtual reality.

Data and Tools for Problem-solving

A combination of a scavenger hunt and role-playing activity, this exercise is one of the more effective active learning strategies for adults. The facilitator assigns a case-study (preferably taken from common customer scenarios) to a learner. The learner, in turn, makes sense of the data and uses the available resources to solve the case.

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